Returns & Refund Policy
At Luxe Vault, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
A return request must be submitted within 5 business days of the delivery date.
Items must be unused, in their original condition, and returned in their original packaging.
Returns that do not meet these requirements may not be eligible for a refund.
Defective or Damaged Items
If your order arrives damaged, broken, or defective, please contact us within 5 business days of delivery.
Email us at theluxevaultmail@gmail.com with the following:
Your order number
Clear photos of the damaged or defective item
A video showing the issue
This information helps us review and process your claim as quickly as possible.
Return Shipping
Once your return request has been reviewed and approved, a prepaid return shipping label will be sent to the email address associated with your order.
Please package the item securely in its original packaging, attach the prepaid return label, and mail it to:
Marquise Grier
112 Prince James Dr.
Hampton, VA 23669
United States
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
Items showing signs of wear or misuse
Items returned without their original packaging
Clearance or final sale items (if applicable)
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: theluxevaultmail@gmail.com
We appreciate your business and thank you for shopping with Luxe Vault.